Privacy Policy for JaihoPe
Effective Date: 4/4/2024
1. Introduction
Welcome to JaihoPe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Your privacy is important to us, and we are committed to protecting it. This policy outlines our practices and the choices you can make regarding the collection and use of your information. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the App.
2. Personal Information
The information we categorize about you is as follows:
- Personal Details: This includes your name, location, email address, phone number, and username. This information is collected during the registration process to create your account and personalize your experience.
- Donation Details: When you donate items, we collect information such as the title, description, and photos of the donated items. This information helps other users understand what you are donating and facilitates the donation process.
- Usage Data: This includes information on how you access and use the App, such as your interactions with other users, the features you use, and the actions you take. Usage data helps us understand how you engage with the App and allows us to improve our services.
- Wallet Data: This includes information about your Jaiho coin balance, transactions, and activities such as earning through scratch cards and referrals. Wallet data helps us manage your cryptocurrency transactions within the App.
3. General Exceptions
There are certain general exceptions to this Privacy Policy where we may disclose your information without your explicit consent:
- Legal Requirements: We may disclose your information if required by law, court order, or other governmental authority, or if we believe such action is necessary to comply with legal obligations, protect the rights and safety of JaihoPe, our users, or others, and enforce our terms and policies.
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
4. Information We Collect
We collect the following types of information to provide and improve our service:
- Personal Information: This includes your name, location, email address, phone number, and username. This information is necessary for account creation and management, personalization, and communication.
- Donation Information: Details about the items you donate, including photos, titles, and descriptions. This information helps facilitate the donation process and ensures that other users have the necessary details to decide if they want to request the donated items.
- Usage Data: Information on your interactions with the App, such as the pages you visit, the features you use, and the actions you take. This data helps us understand user behavior and preferences, allowing us to enhance the App’s functionality and user experience.
- Wallet Data: Details about your Jaiho coin balance and transactions, including earnings through scratch cards and referrals. This information is crucial for managing your cryptocurrency transactions within the App.
5. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain the App: We use your information to ensure the App functions correctly and to provide you with the services you expect. This includes maintaining your account, processing transactions, and enabling features like item donations and chat functionalities.
- To Manage Your Account: Personal information helps us personalize your experience, manage your account settings, and provide customer support. Accurate information ensures effective communication and service delivery.
- For Location-Based Services: Your location data allows us to display donated products available in your area. This enhances the relevance of the items you see and improves the likelihood of successful donations.
- To Facilitate Communication: The App allows you to chat with other users regarding donations. Your information helps facilitate these interactions and ensures that communications are seamless and effective.
- For Wallet Management: We use your wallet data to manage and track your Jaiho coin transactions and balance. This includes processing earnings from scratch cards and referrals and handling withdrawal requests.
- To Improve the App: Usage data helps us analyze patterns and make improvements to our service. By understanding how you use the App, we can enhance features, fix issues, and develop new functionalities.
- For Reviews: The App allows donors and recipients to review each other after a donation is completed. Reviews and ratings help identify trustworthy users and potential scammers, fostering a safe and reliable community.
- For Community Engagement: The App allows you to participate in community posts, comments, and likes. Users can report inappropriate content, ensuring a safe and respectful community environment.
6. Sharing Your Information
We do not share your personal information with third parties except under the following circumstances:
- With Your Consent: We may share your information with third parties if you give us explicit permission to do so. This consent will be sought when necessary, and you will have the option to agree or decline.
- For Legal Reasons: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect the rights and safety of JaihoPe, our users, or others, and enforce our terms and policies.
- With Service Providers: We may employ third-party companies and individuals to facilitate our service, perform service-related tasks, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Protecting Your Data
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information in order to process it on our behalf.
- Security Practices: We implement security practices and procedures to safeguard your information from unauthorized access, use, or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Despite our best efforts, there is always a risk of unauthorized access.
8. Controlling Your Information
You have the right to control your personal information, including:
- Access Your Data: You can request a copy of the information we hold about you. We will provide you with this information in a reasonable time frame.
- Update Your Data: You can request corrections to any inaccuracies in your personal data. Keeping your information accurate ensures effective communication and service delivery.
- Delete Your Data: You can request the deletion of your personal information, subject to certain exceptions where we may be required to retain data for legal reasons. This right allows you to manage your data and privacy preferences.
9. Opt-Out Options
You have the option to opt-out of certain uses of your information, including:
- Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe link in the email or contacting us directly. This ensures you only receive communications that are relevant to you.
- Location Tracking: You can disable location tracking through your device settings. This will affect location-based services within the App, such as displaying nearby donated items.
10. Links to Other Websites
Our App may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies before providing them with any personal information.
11. Account Suspension and Legal Actions
If we determine that any content or behavior on the App is inappropriate, violates our terms, or is illegal, we reserve the right to suspend your account and take necessary legal actions. This includes any misuse of the App, such as posting inappropriate content or engaging in fraudulent activities.
12. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Disclaimer
JaihoPe strives to protect your personal information and provide a safe and secure environment. However, we are not responsible for any issues that may arise from the use of the App. Users are responsible for their interactions and transactions within the App. We encourage you to exercise caution and follow our guidelines to ensure a positive experience.
Account Deletion
14 .Termination by User:
- User-Initiated Deletion: Users have the right to terminate their account at any time. To delete your account, you need to contact JaihoPe customer support at [Insert Contact Information]. Ensure that you specify your account details and the reason for deletion in your request.
- Impact of Deletion: Upon account deletion, you will no longer have access to any data, content, or interactions associated with your account. This process is irreversible, and all User Content and data will be permanently deleted from JaihoPe's systems, except as required by law or for legitimate business purposes.
15. Termination by JaihoPe:
- Policy Violations: JaihoPe reserves the right to suspend or terminate your account if you violate any of these Terms and Conditions or engage in prohibited activities, such as harassment, fraud, or posting inappropriate content.
- Notification: In the event of termination due to policy violations, JaihoPe will notify you via the email address associated with your account, explaining the reasons for the action and any potential steps you may take to appeal or resolve the issue.
16.Data Retention and Backup:
- Backup Policy: Even after account deletion, some of your data may remain in backup copies for a limited period due to routine backup procedures. However, this data will not be accessible or used in any active database or service provided by JaihoPe.
- Legal Obligations: JaihoPe may retain certain information as required by law, such as records related to financial transactions or legal compliance.
17.Consequences of Deletion:
- Loss of Access: Once your account is deleted, you will lose access to all services and features of JaihoPe, including any Jaiho coins, transactions, and interactions with other users.
- Restoration: If you wish to rejoin JaihoPe after deleting your account, you will need to create a new account and start afresh, as it will not be possible to restore your previous data or account history.
By including this detailed section, users are fully informed about the process and implications of deleting their account, ensuring they understand their rights and the consequences of such an action.
18. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@jaihope.com
By using JaihoPe, you agree to this Privacy Policy. Thank you for trusting us with your information and for being a part of our community